Policies and support

When you order a product or subscribe to us, we may ask you to provide us with the following information:
- Name, email, phone number, shipping address, and billing address information to assist in processing your order.
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We may use the information we collect for the following purposes:
- Deliver the product to you at the right time and place.
- Contact us to consult products and solutions for you.
- Implementation of promotions.
- Evaluate and analyze our market, customers, and products.

Your information will not be provided to third parties for their business or marketing purposes without your consent. However, we may provide your information to the following entities:
- Companies involved in our company's transactions, such as freight forwarders.
- Other parties as required by law or as necessary to protect our products and services.
- Other parties with your consent or on your instructions.

Protect and store customer information
- With experienced staff in the field of information technology, we have modern technical and practical measures to protect your information. However, no website, internet connection, computer system, or wireless connection is completely secure.
- Okinaga ensures to retain customers' information only for as long as necessary for the purpose for which the data was collected by us or as required by applicable law/contract.